Shipping policy

Shipping Policy for The Crumbly Bun Ltd

Thank you for choosing The Crumbly Bun Ltd! We strive to provide you with the best possible service and ensure that your orders are delivered fresh and on time. Please read our shipping policy carefully to understand our shipping procedures, rates, and policies.

1. Shipping Destinations:

  • We currently ship to addresses within the UK. Unfortunately, we do not ship to P.O. boxes or international addresses at this time.

2. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you complete your order.
  • We offer free shipping on orders over £30] within the UK.

3. Processing Time:

  • Orders are typically processed within 1-2 Business days and are dispatched the next working day. 
  • Orders placed on weekends or holidays will be processed on the next working day.

4. Shipping Methods and Delivery Times:

  • We offer the following shipping options:
    • Standard Shipping: Estimated delivery time is 1 to 2 business days.
  • Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or other unforeseen circumstances.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email. You will only receive tracking information if you have selected a tracked service. You can use this tracking number to monitor the status of your shipment.

6. Perishable Items:

  • To ensure the freshness of our baked goods, we take special care in packaging and shipping perishable items.
  • Some items may require expedited shipping to maintain quality. If this applies to your order, it will be indicated during the checkout process.

7. Delivery Issues:

  • Please ensure that the shipping address provided is accurate and complete. We are not responsible for delays or lost shipments due to incorrect or incomplete addresses.
  • If your order is returned to us due to an incorrect address, we will contact you to arrange for reshipment. Additional shipping charges may apply.

8. Damaged or Missing Items:

  • If your order arrives damaged or with items missing, please contact us within 48 hours of delivery. Provide your order number, a description of the issue, and photos of the damaged items, if applicable.
  • We will review your request and arrange for a replacement or refund as appropriate.

9. Holiday Shipping:

  • During peak holiday seasons, shipping times may be longer than usual. We recommend placing your orders early to ensure timely delivery.

10. Contact Information:

  • If you have any questions or concerns about your order or our shipping policy, please contact us at:
    • Email: info@thecrumblybun.com
    • Phone: 07919620503
    • Mailing Address: 14 Chain Lane, Newark, NG24 1AU

This Shipping Policy was last updated on 01 January 2024.

By placing an order with The Crumbly Bun Ltd, you agree to this shipping policy. Thank you for your business, and we look forward to serving you!