Privacy policy

Privacy Policy for The Crumbly Bun Ltd

This Privacy Policy ("Policy") explains how The Crumbly Bun Ltd ("Bakery" or "We") collects, uses, and safeguards your personal information when you use our website and related services ("Services"). By accessing or using our Services, you agree to the terms outlined in this Policy.

1. Information We Collect:

a. Personal Information:

  • When you make a purchase or create an account, we collect personal information such as your name, email address, shipping address, billing address, and payment details.

b. Order Information:

  • We collect details related to your orders, including products purchased, delivery instructions, and any messages or special requests.

c. Browsing Information:

  • We collect information about your interactions with our website, including pages visited, items viewed, and time spent on the site.

d. Device Information:

  • We collect information about the device you use to access our Services, including the IP address, browser type, and operating system.

e. Cookies and Tracking Technologies:

  • We use cookies and similar technologies to collect information about your browsing activities and to personalise your experience on our website.

2. How We Use Your Information:

a. Providing Services:

  • We use your personal information to process and fulfill your orders, communicate with you about your orders, and provide customer support.

b. Personalisation:

  • We use your information to personalise your shopping experience, recommend products, and tailor our marketing communications to your preferences.

c. Marketing and Promotions:

  • With your consent, we may send you promotional emails, newsletters, and special offers about our products and services.

d. Analytics and Improvement:

  • We use aggregated and anonymised data to analyse usage patterns, improve our website, and enhance our product offerings.

3. Information Sharing:

a. Service Providers:

  • We may share your information with third-party service providers who assist us in providing our Services, such as payment processors, delivery services, and marketing partners.

b. Legal Compliance:

  • We may disclose your information to comply with legal obligations, respond to legal requests, or protect our rights and property.

4. Data Security:

a. Security Measures:

  • We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

b. Data Retention:

  • We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

5. Your Rights:

a. Access and Correction:

  • You have the right to access and update your personal information stored with us. You can also request corrections or deletions of inaccurate or outdated information.

b. Opt-Out:

  • You can opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in the emails or by contacting us directly.

6. Children's Privacy:

a. Age Restriction:

  • Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age.

7. Changes to this Policy:

a. Updates:

  • We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our Services after such changes will constitute your acceptance of the updated Policy.

8. Contact Us:

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Crumbly Bun Ltd
14 Chain Lane, Newark, NG24 1AU
info@thecrumblybun.com

This Privacy Policy was last updated on 01 January 2024.