Refund policy

Returns Policy 

At [Your Online Bakery Name], we strive to ensure that you are completely satisfied with your purchase. If you experience any issues with your order, please review our returns policy below and contact us for assistance.

1. Perishable Goods:

  • Due to the nature of our products, we do not accept returns on perishable goods. This includes all baked goods, confections, and any food items that are subject to spoilage.

2. Damaged or Defective Items:

  • If your order arrives damaged or defective, please contact us within 48 hours of receiving your order. Provide us with your order number, a description of the issue, and photos of the damaged or defective item(s).
  • We will review your request and, if approved, will offer a replacement, store credit, or refund.

3. Incorrect Orders:

  • If you receive an incorrect order, please contact us within 48 hours of delivery. Provide your order number and details of the incorrect item(s).
  • We will verify the issue and arrange for the correct item(s) to be sent to you at no additional cost or offer a refund or store credit.

4. Non-Returnable Items:

  • Gift cards and promotional items are non-returnable and non-refundable.

5. Refunds:

  • Refunds will be issued to the original payment method used at the time of purchase.
  • Please allow up to 10 business days for the refund to appear on your statement after it has been processed.

6. Cancellations:

  • Orders can be cancelled within 24 hours of placing the order, provided they have not yet been prepared or shipped. To cancel an order, please contact us immediately with your order number.
  • If your order has already been prepared or shipped, we cannot cancel the order.

7. How to Contact Us:

  • For any issues related to returns, damaged or defective items, incorrect orders, or cancellations, please contact our customer service team at:
    • Email: info@thecrumblybun.com
    • Phone: 07919620503
    • Mailing Address: 14 Chain Lane, Newark, NG24 1AU

8. Satisfaction Guarantee:

  • Your satisfaction is our top priority. If you are not completely satisfied with your purchase for any reason, please contact us so we can make it right.

9. Changes to this Policy:

  • We reserve the right to update or modify this Returns Policy at any time without prior notice. Any changes will be posted on our website, and your continued use of our Services after such changes will constitute your acceptance of the revised policy.

This Returns Policy was last updated on 01 January 2024.

By purchasing from The Crumbly Bun Ltd, you agree to this Returns Policy. Thank you for choosing [Your Online Bakery Name], and we appreciate your business.